Privacy policy

We know that the serious handling of your personal information is important to you. We therefore appreciate your trust that Peak will handle this information conscientiously. With this declaration you give us your consent that Peak may collect, process and use your personal data exclusively for the purposes listed below. This consent can be revoked at any time with effect for the future.

Collection and use of personal information of our customers
Peak uses your data for the processing of orders, the delivery of goods and the provision of services as well as the processing of payment (in the case of purchase on account also for necessary checks). We also use your information to communicate with you about orders, products and about marketing offers (see below communication by e-mail) as well as to update our data records and to maintain and service your customer accounts with us and to recommend products that might interest you. We also use your information to improve our department store and our platform, to prevent or detect misuse of our website or to enable third parties to perform technical, logistical or other services on our behalf.

Our data protection practice is in accordance with the regulations of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). We will collect, process and store your personal data exclusively for the purpose of handling enquiries and, if necessary, for the processing of orders / contracts. Only if you have given your consent separately, your data will also be used for further purposes specified in the consent, e.g. for information about offers by newsletter, etc.
Responsible body within the meaning of § 13 para. 1 TMG

Responsible body in the sense of the data protection law is:

Peak Performance Products S.A.
13c, Fausermillen
6689 Mertert
Luxemburg

Pseudonymous use of the website
In principle, you can visit our Internet pages without providing us with personal data. Pseudonymised usage data is not combined with the data of the bearer of the pseudonym. A creation of pseudonymous usage profiles does not take place.

We collect the following information:

Information you give us

We collect and store all information that you enter on our website (contact form, newsletter, surveys, etc.) or transmit to us in any other way. You provide us with information when you search for something, make a purchase, fill out a questionnaire or speak to our customer service. To prevent abuse of the free supplement online support (supplement consulting), the chat logs of customers with our supplement consultant are temporarily stored. The stored data is only used to prevent abuse and will be deleted after 30 days.

For example, you provide information when you search for a product, place an order - including your telephone number, without which we cannot process your order - via Peak or provide information in your customer account (note that you may have several customer accounts if you have registered with us using different e-mail addresses) or when you communicate with us by telephone, e-mail or in any other way; provide employer data when opening a company account.

Information you provide to us in this process may include your name, address, telephone number, credit card information, the name of people to whom the purchased product is to be delivered, including their address and telephone number, other people's e-mail addresses, the content of reviews and e-mails sent to us, and financial information, including your identification number.

Automatic Information
As soon as you contact us, we receive and store certain information. Examples of information we collect and analyze include the Internet Protocol (IP) address that connects your computer to the Internet, confirmations of receipt and readings of e-mails, logins, e-mail addresses, passwords, information about computers and connection to the Internet such as browser type and version, operating system and platform, your order history, which we sometimes merge with similar information from other customers and map in a non-personally identifiable form to features such as top sellers, and the full Uniform Resource Locators (URL) clickstream to, through and from our website, i.e. the order of the pages of our Internet offering that you visit, including date and time, cookie number, the products you viewed or searched for, shops you visited. For statistical evaluation, please also note item 7 of this data protection declaration.

Special functions of the website
Our site offers you various functions, during the use of which personal data is collected, processed and stored by us. In the following we explain what happens with these data:

Contact form:
Our data protection practice is in accordance with the regulations of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). After processing the enquiry, the collected data will be deleted within 6 months.

Newsletter:
Thank you for your interest in e-mail information from PEAK! In order to send you our newsletter in an appropriate and customer-oriented manner, we depend on the collection, processing, and use of various personal data (title, first and last name, your e-mail address). By registering for a PEAK Newsletter, you agree that the personal data you enter may be used for the individual sending of the chosen newsletter. The registration system with an additional confirmation message containing a link to the final registration (double-opt-in) ensures that the newsletter is explicitly desired by you. In order to better tailor the content of e-mail communication to the interests and wishes of the recipients, we evaluate the usage behaviour in statistically processed form (e.g.: Link A was clicked by 60% of all newsletter recipients). All personal data is used exclusively within the PEAK Group. Data will not be passed on to third parties at any time. Both you and PEAK-System can cancel the newsletter subscription with immediate effect and without giving reasons. To do so, you can use the unsubscribe link provided in each newsletter.

External contents / Processing of data outside the EU

Facebook, Instagram, Twitter, Pinterest:

Use of Facebook/Instagram Social Plugins
Our website uses so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Social Plug-in from Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins - https://www.instagram.com/developer/
When you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook/Instagram servers. The content of the plugin is transmitted by Facebook/Instagram directly to your browser and integrated into the page.

Data protection rules on the use and application of Klarna
In order to be able to offer you Klarna's payment methods, we may pass on your personal data to Klarna at the checkout in the form of contact and order details so that Klarna can assess whether you qualify for the payment methods and adapt these payment methods for you. Your personal data provided will be processed in accordance with. For more information about Klarna's own privacy policy, please click here: Klarna

Privacy policy on the use and application of Belboon
The person responsible for processing has integrated components of belboon on this website. belboon is a German Affiliate Network that offers Affiliate Marketing. Affiliate Marketing is an Internet-supported form of distribution that enables commercial operators of websites, the so-called Merchants or Advertisers, to display advertising, which is usually paid for via click or sale commissions, on websites of third parties, i.e. distribution partners that are also called Affiliates or Publishers. Via the affiliate network, the Merchant provides a means of advertising, i.e. an advertising banner or other suitable means of Internet advertising, which is subsequently integrated by an Affiliate on its own Internet pages or advertised via other channels, such as keyword advertising or e-mail marketing. The operating company of belboon is belboon GmbH, Weinmeisterstr. 12-14, 10178 Berlin.

Belboon sets a cookie on the information technology system of the person concerned. The tracking cookie from belboon does not save any personal data. Only the identification number of the Affiliate, i.e. the partner referring the potential customer, as well as the order number of the visitor to an Internet page and the advertising material clicked on are stored. The purpose of storing this data is the processing of commission payments between a Merchant and the Affiliate, which are processed via the Affiliate Network, i.e. belboon.
The person concerned can prevent the setting of cookies by our website, as described above, at any time by means of a corresponding setting in the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the internet browser used would also prevent belboon from setting a cookie on the information technology system of the person concerned. In addition, cookies already set by belboon can be deleted at any time via an internet browser or other software programs.
The applicable data protection regulations of belboon can be viewed at https://www.belboon.com/de/ueber-uns/datenschutz/.

Use of  Twitter Plugins (z.B. „Twittern“-Button)
Our website uses so-called social plugins ("Plugins") of the microblogging service Twitter, which is operated by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plugins are marked with a Twitter logo, for example in the form of a blue "Twitter bird". An overview of the Twitter plugins and their appearance can be found here: https://twitter.com/about/resources/buttons
If you call up a page of our website that contains such a plugin, your browser will establish a direct connection to the servers of Twitter. The content of the plugin is transmitted by Twitter directly to your browser and integrated into the page. Through the integration, Twitter receives the information that your browser has called up the corresponding page of our website, even if you do not have a profile on Twitter or are not currently logged in to Twitter. This information (including your IP address) is transmitted by your browser directly to a Twitter server in the USA and stored there.
If you are logged in to Twitter, Twitter can immediately assign your visit to our website to your Twitter account. If you interact with the plugins, for example by clicking the "Twitter" button, the corresponding information is also transmitted directly to a Twitter server and stored there. The information is also published on your Twitter account and displayed to your contacts.
For the purpose and scope of data collection and the further processing and use of data by Twitter as well as your rights and settings options for the protection of your privacy, please refer to the Twitter privacy policy: https://twitter.com/privacy
If you do not want Twitter to associate the data collected via our website directly with your Twitter account, you must log out of Twitter before visiting our website. You can also completely prevent the loading of the Twitter plugins with add-ons for your browser, e.g. with the script blocker "NoScript" (http://noscript.net/).

Use of Pinterest Social Plugins
Our website uses so-called social plugins ("Plugins") from the social network Pinterest, which is operated by Pinterest Inc. 808 Brannan Street, San Francisco, CA 94103, USA ("Pinterest"). The Plugins can be identified by, for example, buttons with the "Pint it" sign on a white or red background. An overview of the Pinterest plugins and their appearance can be found here: https://developers.pinterest.com/docs/getting-started/introduction/
When you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the servers of Pinterest. The content of the plugin is transmitted by Pinterest directly to your browser and integrated into the page. This integration informs Pinterest that your browser has called up the relevant page on our website, even if you do not have a Pinterest profile or are not currently logged in. This information (including your IP address) is transmitted by your browser directly to a Pinterest server in the USA and stored there.
If you are logged on to Pinterest, Pinterest can immediately attribute your visit to our website to your Pinterest profile. If you interact with the plugins, for example by clicking the "Pin it" button, the corresponding information is also transmitted directly to a Pinterest server and stored there. The information is also published on Pinterest and displayed to your contacts.
For the purpose and scope of the data collection and the further processing and use of the data by Pinterest, as well as your rights and settings options for protecting your privacy, please refer to Pinterest's Privacy Policy: https://about.pinterest.com/de/privacy-policy
If you do not want Pinterest to associate the information collected via our website directly with your profile on Pinterest, you must log out of Pinterest before visiting our website. You can also completely prevent the loading of Pinterest plug-ins with add-ons for your browser, e.g. with the script blocker "NoScript" (http://noscript.net/).

Passing on information
Information about our customers is important for us and helps us to optimize our offer. However, it is not part of our business to sell this customer information. We only pass on the information we receive to third parties to the extent described below:

Affiliated companies
Affiliated companies controlled by Peak and their subsidiaries, if they are either subject to this privacy policy or follow guidelines that offer at least as much protection as this privacy policy.

Service provider
We commission other companies and individuals to perform tasks for us. Examples include parcel delivery, sending letters or e-mails, maintaining our customer lists, analysing our databases, advertising measures, processing payments (credit card, direct debit and purchase on account) and customer service. These service providers have access to personal information that is required to perform their tasks. However, they may not use this information for other purposes. Furthermore, they are obliged to treat the information in accordance with this privacy policy and the German data protection laws.

Protection of Peak and third parties
We disclose customer accounts and personal data about customers if we are legally obliged to do so or if such disclosure is necessary to enforce our General Terms and Conditions or other agreements or to protect our rights as well as the rights of our customers and those of third parties. This includes exchanging information with companies that specialize in preventing and minimizing abuse and credit card fraud. It is expressly clarified that in this context, no data will be passed on to these companies for commercial use that is in contradiction to this privacy policy.

Credit assessment and scoring
If we make advance payments, e.g. in the case of a purchase on account, we may obtain a credit report based on mathematical-statistical methods from SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, Germany, Tel.: +49 611 - 9278-0, Fax: +49 611 - 9278-109 in order to protect our legitimate interests. For this purpose, we transmit the personal data required for a credit assessment to SCHUFA Holding AG and use the information received on the statistical probability of a payment default for a balanced decision on the establishment, implementation or termination of the contractual relationship. The creditworthiness information can contain probability values (score values), which are calculated on the basis of scientifically recognized mathematical-statistical methods and in whose calculation address data, among other things, are included. Your interests worthy of protection are taken into account in accordance with the statutory provisions.

With your consent.
In all other cases, we will inform you if personal information is to be passed on to third parties and thus give you the opportunity to give your consent.

Whenever personal information is disclosed to third parties to the extent described above, information to countries outside the European Economic Area (EEA), we will ensure that the information is in compliance with this privacy policy and the German data protection laws.

Statistical analysis of visits to this website
We collect, process and store the following data when you call up this website or individual files on the website: IP address, website from which the file was accessed, name of the file, date and time of access, amount of data transferred and report on the success of the access (so-called web log). We use this access data exclusively in non-personalised form for the continuous improvement of our Internet offer and for statistical purposes.

Google Analytics:
This website uses Google Analytics, a web analysis service of Google Inc. (hereinafter: Google). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, in the event that IP anonymisation is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before this happens. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de)
You can find more information on this at http://tools.google.com/dlpage/gaoptout?hl=de or http://www.google.com/intl/de/analytics/privacyoverview.html (general information on Google Analytics and data protection). We would like to point out that on this website Google Analytics has been extended by the code gat._anonymizeIp(); in order to guarantee an anonymized collection of IP addresses (so-called IP-Masking).

Integration of the Trusted Shop Trustbadge
For the display of our Trusted Shops seal of approval and the possibly collected ratings as well as for the offer of Trusted Shops products for buyers after an order, the Trusted Shops trust badge is integrated on this website.

This serves the protection of our in the context of a balancing of interests predominant entitled interests in an optimal marketing of our offer. The Trustbadge and the services advertised thereby are an offer of the Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which contains e.g. your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your visit to the site.

Other personal data is only transmitted to Trusted Shops if you decide to use Trusted Shops products after completing an order or if you have already registered for use. In this case the contractual agreement made between you and Trusted Shops applies.

Information about the use of Cookies
In this shop, information about the contents of your shopping cart is stored in the cookies, which can then be accessed during your next visits. If you want to register with us or place an order, we need your customer data. If you are already a customer of ours, you can easily log in using your e-mail address and your personal password. The data stored in a cookie saves you the trouble of filling out the forms. You can manage the acceptance of cookies from this site in your browser program and block them if necessary.

Revocation of consent
We would like to point out that you can revoke your consent to the collection of data at any time with effect for the future.

Data security and data protection, communication by e-mail
By taking all technical and organisational measures, your personal data will be stored in such a way that they are not accessible to third parties. We cannot guarantee complete data security when communicating by e-mail, so we recommend that you send confidential information by post.

Revocation of consent - data information and change requests
According to the Federal Data Protection Act, you have a right to free information about your stored data as well as a right to correction, blocking or deletion of this data. Your data will then be deleted if this does not conflict with legal regulations. You can revoke a permission granted to us to use your personal data at any time. You can send requests for information, deletion and correction of your data and also suggestions at any time to the following address:

Peak Performance Products S.A.
13c, Fausermillen
6689 Mertert
Luxembourg
Phone: (00352) 425215
Fax: (00352) 421315
Email: office@peak.ag

Changes to privacy policy
Our business is constantly changing. This Privacy Policy and our Terms of Use are also subject to change. We reserve the right to send you notifications of the guidelines applicable to us at certain times. You should nevertheless visit our website regularly and take note of any changes. Unless otherwise regulated, the use of all information that we have about you and your customer accounts is subject to this data protection declaration. We assure you that we will only make significant changes to our data protection declaration, which lead to a weaker protection of already received customer data, with the consent of the affected customers.